Standard Shipping

Complimentary shipping is included on orders of two or more items to Mexico. The cost will be calculated on the checkout page for orders of one item.

Free International Shipping

Blue Dreams offers complimentary worldwide shipping on custom orders or on orders of three or more items via DHL Express. Your purchase will be carefully packaged in our signature packaging and delivered within 2 to 5 days, or 3 to 8 weeks on custom orders, depending on your product selection. 

Contact us if you have any questions regarding the delivery date of your product.

All import duties and taxes (including VAT) are NOT included in the purchase price. Please be aware of your countries import tax and duty.

Return Policy

For items, not including bags or custom orders:

We offer returns for up to 15 days after your purchase. The product must be returned with all its original tags and packaging, and must show no signs of use. To initiate a return, please contact us; you will then receive a payment link to cover 50% of the return shipping costs. Once we have verified that the product meets the return criteria, we will issue a refund to the same account used for the original payment.

For bags and custom orders:

We want you to love your purchase. If you are not completely satisfied, we offer exchanges only — no refunds.

Exchange Guidelines:

• Items must be returned in their original, unused condition with all tags, packaging, and proof of purchase.
• Exchanges must be completed within 30 days of receiving the item. Please contact us first to initiate a return - We will provide a return shipping label.
• Kindly be aware that returns will need to be sent to Mexico, and return shipping costs will not be covered by us.
• Return shipping cost will be approximately USD$ 30.- 
• We will provide a return shipping label.
• Once the original item is received and inspected, we will process the exchange for your chosen replacement item.
• If the new item has a price difference, we will either refund the balance or issue an invoice for the remaining amount.

To initiate a return or exchange, please contact contact@bluedreamsmaison.com first, and our customer care team will guide you through the process and assist with any inquiries you may have. 

Exception: Custom orders and personalized items are final sale